Philadelphia Fight
  • Philadelphia, PA, USA
  • Full Time

Y-HEP Health Center

Medical Receptionist

Job Description


Hours: M 9:30 am-6:30 pm, T-Th 9:30 am 5:30 pm,  F 8:30am 3:30 pm (with some limited flexibility)

Department: Y-HEP Health Center, Philadelphia FIGHT Community Health Centers (Located at 1207 Chestnut St., 5th Floor)

Supervisor: Y-HEP Health Center Practice Coordinator

Full-Time, 40 hours per week; Non-exempt


We are seeking a passionate and motivated Medical Receptionist to work within Philadelphia FIGHT's Y-HEP (Youth Health Empowerment Project) Health Center for Adolescents and Young Adults, ages 13-24. This is a full-time position.


Philadelphia FIGHT, initially founded in 1990 as a comprehensive AIDS service organization, is now a Federally Qualified Health Center with four clinical sites, providing access to state-of-the art, culturally competent primary care, advocacy, social services, consumer education, and outreach for all patients in need, regardless of HIV status or insurance status.


The Y-HEP Health Center offers a holistic and trauma-informed approach to primary care for adolescents and young adults (ages 13-24) that aims to be welcoming and affirming for all patients and staff members. Our team-centered approach is essential to addressing the social determinants of health impacting our community, and includes access to integrated behavioral health services, coordinated PrEP (Pre-Exposure Prophylaxis for HIV) services, a community health worker, case management, and a benefits coordinator. While open to all, the Y-HEP Health Center's mission is to reduce health disparities for particularly vulnerable populations.


The patients and staff at Philadelphia FIGHT are diverse, representing a broad spectrum of race, religion, gender identity, sexual orientation, HIV status, and physical ability. As such, it is imperative that candidates demonstrate sensitivity to the needs of various populations. The ideal candidate is professional, innovative, emotionally intelligent, intellectually curious, hard-working, reliable, computer savvy and open to new ideas. This person will take a trauma-informed, patient-centered approach to dealing with youth and their families.

Job Responsibilities

Medical Reception (Primary Role)

  1. Greet patients and visitors
  2. Answer and triage phones calls
  3. Check-in patients which includes:
    1. Collecting paperwork
    2. Updating demographic information
    3. Verifying insurance
    4. Verifying pharmacy of preference
    5. Collecting payment
  4. Schedule, change, and cancel patient appointments using electronic practice management program.
  5. Scan medical records in to the electronic medical record system.
  6. Manage waiting room by ensuring that all patients are processed appropriately.
  7. Generate referrals and prior authorizations to outside medical providers and insurers
  8. Confirm next day appointments
  9. Pre-certify insurance for the next week's appointments

Other duties

  1. Attend all required staff meetings (once weekly) and participate in daily huddles
  2. Communicate with team members in a professional and respectful manner.
  3. Work in compliance with all medical policies.
  4. Work in compliance with standards such as VFC, OSHA, HIPPA, HRSA, CLIA and funding body regulations.
  5. Demonstrate commitment to clinical care and confidentiality.
  6. Report all concerns, in a professional manner, to the practice coordinator and/or medical director.
  7. Contribute to process the practice's process and quality improvement goals
  8. Demonstrate professionalism in all interactions with patients and co-workers.


Educational Background: High School diploma or equivalent Certification            

  1. Within 30 days of hire, complete training in Blood borne pathogens, Post exposure             prophylaxis, CLIA, and HIPAA regulations.


General knowledge base in science, medicine, and the running of a medical clinic. Demonstrate the ability to understand the overall purpose of clinical care and importance of support staff.   


Must be able to demonstrate judgment, patience, integrity, organization, and prioritization in multi-task environment. Needs to have attention to detail, dependability, listening and communication skills, and flexibility.  Must have cultural competency.  Needs to be competent in the use of Electronic Medical Record Systems.


Physical Demands:

  • Ability to continuously stand, walk or sit.
  • Ability to bend, climb stairs frequently.
  • Ability to lift up to 10 pounds infrequently.
  • Ability to squat occasionally.


Competitive, benefits included. Non-exempt.


Initial probationary period is three months. Performance of other tasks may be assigned on an as-needed basis.


FIGHT is an EEO, Affirmative Action, LGBTQ, and people living with HIV/AIDS and protected veterans institution.


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