We are looking to welcome 2 Medical Receptionists to our Philadelphia FIGHT team! Our receptionists offer friendly, courteous and confidential assistance to all visitors and/or patients upon arrival. The Medical Receptionist assists with managing all tasks related to the front desk area including scheduling, patient registration, patient check-out and co-pay processing, and handling and prioritizing telephone and mail communication. The Medical Receptionist will also work collaboratively with the staff from the other FIGHT health centers and satellite offices.

The patients and staff at FIGHT's Community Health Centers are diverse and represent a broad spectrum of race, religion, gender identity, sexual orientation, HIV status, and physical ability. All staff are required to consistently demonstrate sensitivity to the diverse nature of our community. Successful FIGHT staff are professional, innovative, emotionally intelligent, intellectually curious, hard-working, reliable, and committed to a trauma-informed, patient-centered approach in all interactions with patients and their families.

About the Role:

• Schedule: Full-time, Monday - Friday (9:00 - 5:00PM ). May occasionally require early mornings or extended evening hours as needed.
• Location: John Bell Health Center 1207 Chestnut Street, 3rd Fl, Phila, PA 19107
• Compensation & Benefits:
  • FSLA status is non-exempt with hourly rate of $19 per hour
  • 2 weeks of PTO annually + 11 paid holidays
  • 403B with up to 4% employer matching that is fully vested starting day 1
  • Medical, vision, and dental insurance starting day 1
  • FSA for medical, dependent care and transportation expenses
  • Discounted degree options with partnered institution Pierce College

Requirements: The Medical Receptionist must be able to demonstrate judgment, patience, integrity, organization, and prioritization in a multi-task environment. Candidates that can demonstrate English/Spanish fluency are preferred. Other qualifications include but are not limited to:

1. At least 2 years of experience working in an outpatient primary care medical setting (FQHC front desk setting is preferred).
2. Prior experience delivering services to persons with histories of homelessness, mental illness, substance dependence, and trauma would be helpful.
3. Needs to be competent in the use of Electronic Medical Record Systems.
4. Ability to handle stressful situations while providing exceptional customer service and ability to display non-judgmental attitude.
5. Ability to remain solution-focused and respectful in all interactions with staff, co- workers, vendors, and clients.
6. Excellent problem-solving and conflict resolution skills.
7. Knowledge of de-escalation methods or willingness to be trained in these methods.

Responsibilities:

Medical Reception:

1. Provide mentoring and training with a focus on customer service, teamwork, communication, and conflict resolution for reception staff.
2. Provide coverage for Medical Receptionists, Call Center Representative, Medical Records and Referrals team.
3. Ensure accurate patient insurance eligibility checks are performed on a consistent basis.
4. Maintain a clear understanding of insurance plans and communicate insurance information to the patients
5. Review schedules to ensure insurance eligibility prior to patient appointment and ensure patient records are complete.
6. Work closely with the Practice Manager to handle patient complaints and follow through the patient complaint process to ensure excellent customer service experience.
7. Ensure that procedures are followed to request and collect all appropriate fees at check-in.
8. Ensure timely completion of scanning.
9. Take initial patient complaints. Complete follow up on patient complaints that are generated from front desk interactions.
10. Ensure hospitality is operating appropriately according to all policies and procedures
11. Ensure proper receipt of patient payments
12. Perform all functions of the Receptionist/Scheduler as needed
13. Maintain patients' and visitors' privacy and confidentiality. Treat all (staff, patients and guests) with courtesy and respect.
14. Greet Patients and visitors
15. Answer and triage phones calls
16. Schedule, change, and cancel patient appointments using an electronic practice management program.
17. Scan medical records to the electronic medical record system.
18. Manage waiting room by ensuring that all patients are processed appropriately.
19. Generate referrals and prior authorizations to outside medical providers and insurers
20. Confirm next day's appointments
21. Pre-certify insurance for next week's appointments
22. Check-in patients which include but not limited to the following:

• Collecting paperwork
• Updating demographic information
• Verifying insurance and pharmacy of preference
• Collecting payment and explaining sliding fee schedule
• Kiosk updates
• Enrolling into patient portal

Other Duties:

1. Add, update and terminate alerts
2. Support Benefits Counselor with insurance eligibility and sliding fee schedule as needed
3. Assist in maintaining a calm atmosphere in the waiting area
4. Ensure package delivery process is followed
5. Allow clinic access to staff, guests, and patients and identified delivery personnel only. Log and report any unusual activity.
6. Assist in de-escalation efforts when patients or visitors become upset or agitated.
7. Attend all required staff meetings (once weekly) and participate in daily huddles
8. Communicate with team members in a professional and respectful manner.
9. Work in compliance with all medical policies.
10. Work in compliance with standards such as VFAR, OSHA, HIPAA, HRSA, CLIA and funding body regulations.
11. Demonstrate commitment to clinical care and confidentiality.
12. Report all concerns, in a professional manner, to the practice manager and/or medical director.
13. Contribute to the practice's process and quality improvement goals
14. Demonstrate professionalism in all interactions with patients and co-workers.

FIGHT is an EEO, Affirmative Action, LGBTQ, people living with HIV/AIDS, and protected veterans' institution. We are dedicated to recruiting, hiring, and retaining employees from many backgrounds.

We recognize that an inclusive workforce with a variety of views, perspectives, and backgrounds is an integral part in our organizational success. We encourage and embrace a diverse workforce that provides us with unlimited ideas and innovative solutions.