Philadelphia FIGHT

Pediatrics and Adolescent Medicine

Medical Receptionist Job Description

The function of the Medical Receptionist is to provide coverage for Philadelphia FIGHT Pediatrics and Y-HEP Health Center. The ideal candidate is professional, innovative, emotionally intelligent, intellectually curious, hard-working, and reliable, computer savvy and open to new ideas. This person will take a trauma-informed, patient-centered approach to dealing with families.

Qualifications: The Medical Receptionist will have worked in a medical setting or have 5- 7 years' experience in an FQHC front desk setting. Has world class customer service skills and can show proficiency in Microsoft Office with a focus on excel skills. Excellent written and verbal communication skills. Experience and proficiency with Electronic Medical Record Systems. The Medical Receptionist will also have strong analytical, time management, and multi-tasking skills. Certification Within 30 days of hire, complete training in Blood borne pathogens, Post exposure prophylaxis, CLIA, and HIPAA regulations.

Responsibilities include:

• Provide coverage for Medical Receptionists, Call Center Representative, Medical Records and Referrals team.
• Float as needed between Philadelphia FIGHT Pediatrics, Y-HEP and Norris Square.
• Ensures accurate patient insurance eligibility checks are performed on a consistent basis, and ensures that procedures are followed in order to request and collect all appropriate fees at check-in.
• Assist Practice Manager in Quality Improvement Reports.
• Send emails when supplies are needed and ensure timely completion of scanning.
• Perform quality reviews of scheduled appointments to ensure compliance with procedures/policies.
• Track and trend recurring scheduling errors and determine appropriate plans and training.
• Ensure hospitality is operating appropriately according to all policies and procedures.
• Ensure proper receipt of patient payments.
• Training of medical front desk in existing and new procedures/workflows.
• Maintain patients' and visitors' privacy and confidentiality. Treat all (staff, patients, and guests) with courtesy and respect.
• Greet Patients and visitors, answer, and triage phones calls, take initial patient complaints.
• Check-in patients which include: collecting paperwork, updating demographic information, verifying insurance, verifying pharmacy of preference, collecting payment, explaining sliding fee schedule, kiosk updates, and enrolling into patient portal.
• Schedule, change, and cancel patient appointments using electronic practice management program.
• Scan medical records into the electronic medical record system.
• Manage the waiting room by ensuring that all patients are processed appropriately.
• Generate referrals and prior authorizations to outside medical providers and insurers.
• Confirm next day appointments and pre-certify insurance for the next week's appointments.

Other duties:

• Add, update, and terminate alerts.
• Support Benefits Counselor with insurance eligibility and sliding fee schedule as needed.
• Assist in maintaining a calm atmosphere in the waiting area.
• Ensure the package delivery process is followed.
• Ensure that guests arriving at the Wellness Center for non-clinical appointments and meetings sign the visitors' log then contact the appropriate person in the building. Be attentive to the movement of staff and guests entering and leaving the building.
• Allow clinic access to staff, guests, and patients and identified delivery people only. Log and report any unusual activity.
• Assist in de-escalation efforts when patients or visitors become upset or agitated.
• Perform all other duties as assigned.
• Attend all required staff meetings (once weekly) and participate in daily huddles.
• Communicate with team members in a professional and respectful manner.
• Work in compliance with all medical policies.
• Work in compliance with standards such as VFC, OSHA, HIPPA, HRSA, CLIA and funding body regulations.
• Demonstrate commitment to clinical care and confidentiality.
• Report all concerns, in a professional manner, to the practice manager and/or medical director.
• Contribute to process the practice's process and quality improvement goals.
• Demonstrate professionalism in all interactions with patients and co-workers.

Other: Initial probationary period is three months. Performance of other tasks may be assigned on an as-needed basis.

Salary range: Competitive; Hourly

Travel Requirements: Minimal local travel required between Philadelphia FIGHT Health Centers.

Work Hours: 40 Hours/Week (M-F 9:00am - 5:00pm with occasional early mornings as needed to accommodate staff meetings and patient visits, and possible evening/weekend hours)

To apply: https://www.fight.org/careers/